Category Archives: Australia and NZ

MSC Cruises Corona-virus communications update

Dear Travel Agent,

Please see the below important messages in relation to MSC Cruises public health measures and steps taken to assist in the promotion of our product.

  1. MSC Cruises positive steps to help you promote our product:


  • To advance your sales, we have reduced the non-refundable deposit for customers to AUD/NZD $50 per person, per cruise (excluding Yacht Club and 2021/2022 World Cruises). This is effective from 25 February until 20 April, 2020 and valid on all departures.
  • We also offer extra flexibility for your customers already booked on sailings in Northern Europe & the Mediterranean in April, May and June 2020, the cancellation terms have been reduced to 21 days.  Therefore, 21 days prior departure cruise may be cancelled with loss of non-refundable deposit only.  For new bookings as of today and until the end of 31 March, the same flexibility – with regards to our cancellation terms – will be provided.
  • Thirdly, given the extraordinary circumstances, all guests who are booked on Mediterranean cruises in March 2020 will have the possibility to postpone their cruise or change for another region for up to 12 months from today being 26 February, 2020.

Please note airfare amendment or cancellation fees are dictated by the airline based on the airfare or air ticket rulings.

  1. Update about public health measures on all MSC Cruises ships

In light of the COVID-19 (coronavirus) outbreak that originated in China, MSC Cruises has undertaken a series of global actions since 24 January to secure the health and well-being of all guests and crew. Thanks to these measures and our strict public health policies, there have been no cases of coronavirus on board any of our ships.

As the situation continues to evolve, we have updated our precautionary measures, and further enhanced them to protect everyone on board, in particular to reflect the latest recommendations of international and local health authorities – including most recently in Italy.

Guests embarking on a cruise are requested to take the following into account:

We are denying boarding to anyone from high-risk areas:

  • Anyone who has travelled to, from or through mainland China, Hong Kong or Macau, (or transited via airports) in the past 14 days (prior to embarkation), or visited, will be denied access to the ship. The same rules apply to such passengers’ travel companions (parent, spouse, child, siblings, or a companion who shares a cabin).
  • Similarly, anyone who lives in, or has travelled to, from or through any of the following towns in central northern Italy in the past 14 days (prior to embarkation), or visited, will be denied access: Casalpusterlengo, Codogno, Castiglione d’Adda, Fombio, Maleo, Somaglia, Bertonico, Terranova dei Passerini, Castelgerundo, San Fiorano and Vò. These are the municipalities that are subject to quarantine measures put in place by the Italian health authorities.  Please note there are no restrictions travelling from Malpensa Airport, Milan to embark an MSC Cruise in Genoa or Venice.   The Italian municipalities subject to the quarantine measures are all located in central northern Italy. None of the ports visited by any of our ships in Italy nor any of the related excursion destinations are anywhere near these municipalities or neighbouring territories.
  • Anyone who, within 14 days before embarkation, has had close contact with, or helped care for, anyone suspected or diagnosed as having coronavirus, or who is currently subject to health monitoring for possible exposure to novel coronavirus, will be denied boarding;

Please refer to (Australia) or (New Zealand) to learn more about our relentless and effective efforts to keep our ships safe from infectious diseases and find a letter for guests booked on MSC Cruises sailings.  You can also use this with prospective customers who are currently considering a cruise with us.

We thank you for your ongoing support for what is a challenging time for all of us in the travel industry, a sector that we all know is strong and resilient.
Please contact Reservations on (AU) 1300 028 502, (NZ) 0508 4278 473 or with any questions.

Kind regards,
MSC Cruises
1300 028 502 (AU)   |   0508 4278 472 (NZ)


Omniche Holidays (Australian Based Agents Only)

Omniche Holidays



T: 1800 111 653  | F: + 61 (0) 7 3221 7899


Your agency is now registered as INARC1. Please advise our consultants of this code when booking with us. Please call in to Book.


We look forward to assisting you with your South Pacific enquiries!



Wave Hospitality Group Pty Ltd | T/a Omniche Holidays | ABN: 61 087 521 355


Head Office: Level 1 / 345 Ann Street, Brisbane 4000 QLD

MSC (Australia Agents Only)

MSC Cruises AUS is the world’s largest privately-owned cruise line and brand market leader in Europe, South America and Southern Africa. Our ships sail year-round in the Mediterranean and the Caribbean, and our seasonal itineraries include Northern Europe, the Atlantic Ocean, South America, southern Africa, China, Dubai, Abu Dhabi and India.
To Register for this Supplier:

Select: other-supplier-fill-in

Type in: MSC  AUS 

*Must be an AUS agent only to register at this time.

Please have your evolution travel ID number ready, be an active member and have completed your PTA training.

Carnival Australia Cruise Lines

Carnival Australia Cruise Line

“The World’s Most Popular Cruise Line” with a wide array of quality cruises around the world’s most beautiful ports. 24 ships operating 3 to 18 day voyages to the Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Europe, Bermuda, South America, Panama Canal, and Tahiti and Fiji Islands.

How to Register:


First Name:  First Name and (EVO ID#) 

Agency Name: Archer Travel Services

Agent Email: (Strongly Recommended to use same as Evo Profile)

Agency Phone number: 444-404-4100

Access Level: Agent

Once we receive confirmation from Carnival, we will approve your access within 24-48 business hours.

Important Carnival Information:

Access Level:   Agent Access

Agent Status: You have full access to the website,all of your bookings can now be made, paid and managed online. You have access to your bookings and other agents bookings. YOU MAY NOT CHANGE, VIEW OR REMOVE OTHER AGENTS BOOKINGS. YOU WILL BE SUSPENDED IF YOU DO SO!

Commission: Once registered, when you call the cruise line and are asked for the agency phone number, only give the 444-404-4100 number or you will not be paid commission. (All bookings should be paid under Gross, NOT Net to be paid Commission)

Loyalty Rocks! New Carnival Training Program: Learn and Earn Training Program will be replacing Carnival passport! This program has the following new features; Your GoCCL ID & password are used for Loyalty Rocks. 80% less time to graduate. Video based training, easy to follow training path with three levels (Gold, Platinum and Diamond). This is mobile friendly to complete training’s on the go. No booking requirement for graduation, 100 plus bonus points for courses and graduation. Special Prizes awarded monthly.


*Disclaimer, username and password information is for private use only. Do not give out password or username to clients or others.