Category Archives: Important Updates

MSC Canada Update

SUBJECT: MSC Meraviglia Fall Sailings Update

Dear Valued Travel Partner,

On Friday, May 29, the Government of Canada announced that due to the COVID-19 pandemic they will be prohibiting cruise ships carrying more than 100 persons from operating in Canadian waters until October 31, 2020.

As MSC Cruises continues following the guidance of governments and health authorities across the world – always prioritizing the health and safety of our guests and crew – we’ve made the difficult decision to cancel our three 10-night sailings on MSC Meraviglia from New York to Canada & New England as well as the two repositioning cruises from Northern Europe to New York and from New York to Miami this fall. Specific MSC Meraviglia cruises impacted include:

Ship Sail Date Departure City Itinerary Description
MSC Meraviglia September 5, 2020 Kiel, Germany Repositioning – Kiel, Germany to New York
MSC Meraviglia September 22, 2020 New York New York to Canada
MSC Meraviglia October 2, 2020 New York New York to Canada & New England
MSC Meraviglia October 12, 2020 New York New York to Canada
MSC Meraviglia October 22, 2020 New York Repositioning – New York to Miami

Click to Read More

ALG Update

Dear Travel Advisors,

 

Hope you are all safe and secure and looking forward to sending our mutual clients on an amazing vacation!  I know I need a vacation from “Staying Home”!

 

But first, there are important updates being released industry wide that need attention.  Last week many hotels continued to share their “clean certification” programs and what that looks like for your customer. Airline and airports are providing updates (We even have a webinar with American Airlines TODAY– sign up below), destinations are pushing back their open dates and policies are being updated.  Much to know below….

 

WEEKLY HIGHLIGHTS:

  1. Apple Leisure Group Vacations Policy Updates: Change in Deposits, Cancel and Change Fees for Sked Air.  See all changes here: Policy Refinements & Changes and Frequently Asked Questions

Click here to view Policy Update Webinar:  https://register.gotowebinar.com/recording/3837529084617820161

  1. Sked Air Cancel Policy –  0-3 days before travel, booking is 100% non-refundable.
  2. Change in Form of Refund for those that DO NOT have Travel Protection Plus on Air/Land booking:  Refund will be in the form of a Future Travel Credit – which is 100% commissionable to you.
  3. Enhancements to accepting Terms and Conditions and options for your clients. Payment Link or Static Form – which will be moved to electronic – roll out this summer.
  4. United Vacations – breaking out their change/cancel fee, allows us to make exceptions with Brand Fee – while keeping the airline fee separate. This is a positive thing!
  5. UPDATES to the Travel Protection Plus Plan – launching June 8th! Same great policy, with more commission protection for you and simple but varied options for your client. Catch a webinar to learn more this week – June 3rd at 1PM PST.

Register here: https://register.gotowebinar.com/register/1970164715312160012

  1. AMResorts Clean Complete Verification – Recording of last week’s Webinar: https://attendee.gotowebinar.com/recording/9019155751352609292
  2. Punta Cana – Now Larimar & Secrets Royal Beach – AMResorts has “exchanged” brands at a pair of resorts in Punta Cana in the Dominican Republic. Now Larimar Punta Cana will reopen as the adults-only Secrets Royal Beach Punta Cana. What was the Secrets Royal Beach Punta Cana will be rebranded as the Now Larimar Punta Cana when it reopens. Both of the two properties have recently undergone renovations last year to the tune of more than $30 million. And now the “new”, family-friendly Now Larimar Punta Cana is also undergoing some other upgrades, including the addition of a new lobby, a new swimming pool, a new Explorer’s Club and a new cafe, among other changes. From https://www.caribjournal.com/2020/05/24/punta-cana-resorts-exchange-brands/>
  3.  AmResorts Hotel Opening updates for the Dominican Republic:
  4. Destination Updates – Trade updates

Hawaii to extend traveler quarantine past June 30th – no official date has been given.

Jamaica scheduled to open June 15th

Los Cabos preparing to re-open (date not yet determined) – plan in place

  1. See attached for this week’s complete webinar list!

•            The NEW Travel Protection Plus offers more options than ever before

•            Booking domestic travel in VAX can work for you

•            Blue Sky Tours sets themselves apart as Hawaii experts

•            You can maximize your earning potential with ALGV and Zoëtry Wellness & Spa Resorts

•            Booking groups within VAX is made amazingly simple

Plus, don’t miss a wellness session focused on movement and your weekly Java with Jim!

Register now to start a new month with all the latest news. Let’s grow!

 

REMINDERS:

  1. Refunds are being processed in date order – currently on March 17th – Keep in mind, the bulk of cancelled bookings were in March and we are working through that spike.  PLEASE LOOK OUT FOR AN EMAIL from us, so we can finalize your client’s refund.

Per BANK AND CREDIT CARD RULES, we cannot process the following and will reach out to you for further clarification:

  • Refund on different card than originally charged. If the client has a new card due to fraud, we still refund the card on file, which is tied to their new card and the credit card company or bank will see the refund come through and handle accordingly.
  • Refund more than what is charged on the credit card initially.
  • Multiple cards on file and amount per card was not indicated on Transfer Form. Please note card to be refunded with last 4 digits.
  • Please review the Accounting History part of the booking to see updates on your booking. This is under the History Tab of the Itinerary Tools area.
  1. Transfer and Extra 25% are also being processed in date order (at about 45 days out).

Please keep the following in mind:

  • We cannot transfer more than the total of the new booking. The remainder of funds will sit on the original booking to use again.

Best practice: max out the Future Travel Credit and create the new booking to be a total as close to the Future Travel Credit as you can get.

  • The extra 25% will be displayed on the upper right hand corner of the booking as a Sales Adjustment. It is viewed the same way a promo code is and therefore, we are unable to give commission on the credit portion of the booking.

Best practice: Set Your Own Commission to increase your commission. If you did not use SYOC on the original booking, the max you can put on a new booking is $150.

 

ALGV News 

 

Joins us for a Unique Webinar Opportunity Featuring American Airlines’ Safety Actions

Title: American Airlines – Committed to Safety

Time/Date: June 2nd, 2020 @ 4 PM ET/3 PM CT/1 PM PT

Description: Join American Airlines Sr. Account Manager Derek Stewart as he shares how the safety and well-being of travelers and team members remains the highest priority for AA. Together, we’ll cover how the AA team is working around the clock to care for your clients before, during, and after travel.

Register to attend here.

 

Dream Now Travel Later Sale Extended through June 4, 2020 

Keep dreaming! Because our Dream Now, Travel Later promotion is now officially EXTENDED through June 4, 2020. Offer your customers up to 65% off stays—some even through March 2021—and our Best Price Guarantee while agents like you get to choose to Save or Earn, earn bonus commission, and more.

 

New Steal of a Deal Offers 

Discover new steal-worthy deals to top destinations like Las Vegas, Miami, Cancun, Punta Cana, Jamaica, and Los Cabos with the latest Steal of a Deal offers!

 

DIY – Rebooking with Future Travel Credit 

Did you know? You can rebook and redeem the 125% Future Travel Credit INSTANTLY on our website, without ever having to call? Do it yourself in VAX VacationAccess to save time and get them set to GO! And, don’t forget—this program has been extended for bookings scheduled to depart through July 31, 2020. Learn how with our Travel Agent Self-Help Guide

 

Know Grow Go Educational Webinar Series 

Stay fresh and ready to help clients travel again by attending our “Know. Grow. Go.” educational webinar series. Each week ALGV hosts multiple webinars on a variety of topics from policy updates, Supplier news, VAX training tips, to health and wellness. Did you know domestic destinations are trending right now? Watch for special spotlight webinars on domestic destinations so you can learn more about them. This week also features webinars on Travel Protection Plus – a key add-on to help your clients protect their investment. View the current webinar calendar.

 

In case you missed it, you can watch a recording of the ALGV Policy Updates webinar to learn the latest refinements to ALGV policies and procedure that go into effect for new bookings made 6/1/20 and onward.

 

Advisor Care Package: Connect & Reflect 

As Travel Agent Appreciate Month draws to a close, we hope that this month has offered you an opportunity to grow in new ways and recharge for the work ahead. This week’s Advisor Care Package focuses on our connections—to one another and the wider world. This package honors those relationships and offers fun new ways to nourish your sense of community and connection at home, in your business life, and with yourself.

 

Pay It Forward to the Frontline with Buy One Give One 

The vacation your clients need can be the reward our healthcare workers deserve. Please join all of us at Apple Leisure Group® Vacations as we aim to donate 500 free room nights to healthcare workers fighting COVID-19 through our Buy One, Give One program. Every package booking of 6 nights or more to Mexico or the Caribbean means one more night added to our charity room bank so that we can pay it forward to the frontline. Plus, share this incredible offer on social media with post content from Apple VacationsTravel Impressions and Funjet Vacations available in ALGV360°.

 

Set to Go 

We’re here to help you get your fix of sea, sand, and sun in a time you need it most. Discover and share the latest video from Apple Leisure Group Vacation brands to inspire and remind your clients that we’re set to help them put their travel plans in motion. To help make it even easier to share, you’ll soon discover marketing tools such as social media posts and email content within ALGV360°. So, get set to start sharing soon!

 

Earn Up To 7% Bonus Commissions with AMResorts 

Select an applicable room category at participating resorts to earn up to 7% bonus commission. Look for the green “Bonus Commission” icon for applicable room categories for bookings now through August 15, 2020 for travel by April 30, 2021.

 

EXTENDED! Dream Now. Travel Later.

Save up to 65% on select hotels + Save or Earn Promo Code + Best Price Guarantee.

Booking Window: Now – 6/4/20

Travel Window: 6/1/20 – 3/31/21

 

NEW OFFERS! Steal of a Deal

Record-Low Rates. Record-High Escapes

Booking Window: Now – 6/11/20

Travel Window: Now – 12/23/20

 

Buy One, Give One 

What better way to show our thanks to our frontline workers than to pay it forward? With every 6-night air and hotel vacation booked by 6/30/20, Apple Leisure Group Vacations is donating up to 500 free room nights for medical professionals. Learn more.

 

Up to $1,000 Groups Credit

Make their group getaway even sweeter and earn up to $1,000 in group credit at participating resorts!

Booking Window: Now – 6/30/20

Travel Window: Now – 12/01/21

Promo code: RECOV20

 

EXTENDED! Dream Now. Travel Later.

Save up to 65% on select hotels + Save or Earn Promo Code + Best Price Guarantee.

Booking Window: Now – 6/4/20

Travel Window: 6/1/20 – 3/31/21

 

NEW OFFERS! Steal of a Deal

Record-Low Rates. Record-High Escapes

Booking Window: Now – 6/11/20

Travel Window: Now – 12/23/20

 

Buy One, Give One 

What better way to show our thanks to our frontline workers than to pay it forward? With every 6-night air and hotel vacation booked by 6/30/20, Apple Leisure Group Vacations is donating up to 500 free room nights for medical professionals. Learn more.

 

Up to $1,000 Groups Credit

Make their group getaway even sweeter and earn up to $1,000 in group credit at participating resorts!

Booking Window: Now – 6/30/20

Travel Window: Now – 12/01/21

Promo code: RECOV20

 

EXTENDED! Dream Now. Travel Later.

Save up to 65% on select hotels + Save or Earn Promo Code + Best Price Guarantee.

Booking Window: Now – 6/4/20

Travel Window: 6/1/20 – 3/31/21

 

NEW OFFERS! Steal of a Deal

Record-Low Rates. Record-High Escapes

Booking Window: Now – 6/11/20

Travel Window: Now – 12/23/20

 

Buy One, Give One 

What better way to show our thanks to our frontline workers than to pay it forward? With every 6-night air and hotel vacation booked by 6/30/20, Apple Leisure Group Vacations is donating up to 500 free room nights for medical professionals. Learn more.

 

Up to $1,000 Groups Credit

Make their group getaway even sweeter and earn up to $1,000 in group credit at participating resorts!

Booking Window: Now – 6/30/20

Travel Window: Now – 12/01/21

Promo code: RECOV20

 

NEW! Our schedule is up for sale through 1/4/21.

NEW OFFERS! Steal of a Deal

Record-Low Rates. Record-High Escapes

Booking Window: Now – 6/11/20

Travel Window: Now – 12/23/20

FINAL DAYS! May Promo Codes

Save even more when you book a flight + hotel vacation package to any destination we offer.

Promo-Code: MAYINTHAW
Offers: Save up to $100 per booking
Booking Window: 5/1/20 – 6/1/20 at 6 PM CST
Travel Window: 6/1/20 – 10/30/20
Destinations: International and Hawaii
Minimum Spend: $1,500
Package Type: Flight + hotel

Promo-Code: MAYDOM
Offers: Save up to $50 per booking
Booking Window: 5/1/20 – 6/1/20 at 6 PM CST
Travel Window: 6/1/20 – 10/30/20
Destinations: Domestic
Minimum Spend: $750
Package Type: Flight + hotel

 

EXTENDED! Dream Now. Travel Later.

Save up to 30% on select hotels + Save or Earn Promo Code + Best Price Guarantee.

Booking Window: Now – 6/4/20

Travel Window: 6/1/20 – 3/31/21

 

Up to $1,000 Groups Credit

Make their group getaway even sweeter and earn up to $1,000 in group credit at participating resorts!

Booking Window: Now – 6/30/20

Travel Window: Now – 12/01/21

Promo code: RECOV20

NEW! Spring Deals Promo Codes

Save on International/Hawaii, Continental U.S./Canada or Multi-Destination packages with one of three new Spring Deals promo codes.

Booking Window: Now – 6/4/20

Travel Window: Now – 4/30/21

Promo codes: SPRINGDEAL, SPRINGDEAL1, SPRINGDEALMS 

 

EXTENDED! Dream Now. Travel Later.

Save up to 50% on select hotels + Save or Earn Promo Code + Best Price Guarantee.

Booking Window: Now – 6/4/20

Travel Window: 6/1/20 – 3/31/21

 

NEW OFFERS! Steal of a Deal

Record-Low Rates. Record-High Escapes

Booking Window: Now – 6/11/20

Travel Window: Now – 12/23/20

 

Up to $1,000 Groups Credit

Make their group getaway even sweeter and earn up to $1,000 in group credit at participating resorts!

Booking Window: Now – 6/30/20

Travel Window: Now – 12/01/21

Promo code: RECOV20

 

AMResorts Introduces CleanComplete Verification™  

AMResorts has elevated our standards of quality and cleanliness to redefine your clients’ travel journey. We have developed a 360-degree CleanComplete Verification™ program with the industry’s highest third-party certifications for quality, safety and hygiene.

 

EDUCATION CENTER
 

Weekly VAX Tip

Don’t wait on hold!

We want to make it easy for you to work around your clients’ needs. Within these pages, please find easy step-by-step instructions complimented with supporting video tutorials for your most relevant VAX booking scenarios. We hope that by providing these self-service options, we can help you increase your efficiency and speed to resolution, and together, begin to look forward to brighter days ahead.

We have created a Travel Agent Self-Help page with guidance to make reservation changes/cancellations yourself.

 

CANCELLING A RESERVATION

With Travel Protection Plus
Without Travel Protection Plus

 

CANCELLED FLIGHTS

WITH Travel Protection Plus

Cancelling the Booking
Rebooking Immediately
Rebooking Later

WITHOUT Travel Protection Plus

Cancelling the Booking
Rebooking Immediately
Rebooking Later

 

REBOOKING A RESERVATION

WITH Travel Protection Plus

Immediate Rebooking
Delayed Rebooking

WITHOUT Travel Protection Plus

Scheduled Air/Land-Only: Immediate Rebooking for 2020 | Travel
Scheduled Air/Land-Only: Delayed Rebooking for 2020 | Travel
Exclusive Nonstop Vacation Flights: Immediate Rebooking for 2020/2021 Travel
Exclusive Nonstop Vacation Flights: Delayed Rebooking for 2020/2021 Travel

 

Changing the Hotel on a Reservation

Without Travel Protection Plus
With Travel Protection Plus

 

 

Latest Policy Updates

Flexibility is key when times are changing fast. We are currently waiving all brand change fees to allow your customers the freedom to update their plans.

 

To help you keep track of the latest COVID-19 information, we will continue to share the latest verified news as we hear it.

Learn more here.

 

View our other supporting video tutorials and guides in our ALG Education Self-Help Library here.

 

 

CONTACT US

 

Susan Creighton | Apple Leisure Group Vacations

Business Development Manager

West Coast – So. California, Las Vegas, So. Utah and Hawaii

714-618-5898 | SCreighton@algvacations.com

Your Expedia TAAP Team – June Check In Policy

Dear Partner,

To continue supporting you and the travelers you serve, we are pleased to share our policy for June check-in dates.

We are introducing a new coupon solution for eligible non-refundable Expedia Collect bookings made prior to March 19, 2020 with check-in dates between June 1 – 30, 2020 (‘Eligible booking/s’). This solution will ensure that both you and our lodging supply partners can retain the value of the original booking whilst encouraging the traveler to rebook with you.

Coupons will be applied to ‘Eligible booking/s’ in the following scenario:

Some international standalone lodging bookings – please note, it is the property’s choice as to whether to provide a coupon or a cash refund for these bookings. We will provide details of how to identify which of these bookings will be refunded and which are eligible for a voucher in due course.
Better yet, we’ll pay you marketing fees based on when the coupon is issued rather than when you redeem the coupon. This means not only do you get paid by cancelling an eligible non-refundable booking (not something we normally do), but you also don’t need to wait for the traveler to rebook to get paid marketing fees for the original booking amount. We know cash flow is tight at the moment, so we hope this goes some way to help!

We’ll follow up with more details soon if you have coupon-eligible bookings, including the terms and conditions you must accept in order to take advantage of these coupons, so please keep an eye out for these.

For standalone, non-refundable domestic lodging bookings (where the property country and your Expedia TAAP point of sale are the same), the property’s cancellation policy will apply.

Refunds will still apply for most components of package bookings, save, in most cases, for an air component as many airlines are still issuing credits and some edge cases.

Thank you,

Your Expedia TAAP Team

ALGV Policy Updates effective June 1, 2020

Travel Impressions™

Dear Travel Advisor,

As the nation’s largest collection of tour operators, Apple Leisure Group® Vacations (ALGV) remains committed to you throughout this challenging time. The past few months have impacted not only our personal lives, but our businesses. Since mid-March, we’ve spent significant time engaging with you, our valued travel advisors, in order to gain feedback on how our policies are affecting your businesses. ALGV is grateful to our Rapid Response Travel Agent Advisory Board, formed in response to the challenges we all face as a result of COVID-19. The board has provided valuable insight on our policies, and shared ideas on how we adapt them for the future. We listened, we learned, and we refined our policies where necessary in order to address the issues we all faced during COVID-19, while remaining competitive, fair and affordable. Our changes are for our mutual best interests, and those of our clients. We’ve added new tools to help protect you against chargebacks, and further aligned ALGV policies across brands.

Today, I am sharing some changes and refinements to various ALGV policies and procedures that will go into effect for new bookings made June 1st onwards, including:

Automated process for customer acceptance of Terms & Conditions to help protect against chargebacks and/or legal complaints

Modifications to scheduled air cancellation/change fees and charter, published air and contracted group deposits

Refunds for cancellations without Travel Protection in the form of commissionable future travel credits
On June 8, we will roll out changes to Travel Protection. We are happy to share that we will NOT change our “Cancel for any Reason” policy. ALGV was one of the few to truly cover a pandemic. We believe Travel Protection will be in demand now more than ever. In order to encourage clients to purchase Travel Protection, and to keep them coming back to you, we’ll be offering three types of plans with various refund options: 100% Cash Refund; 50% Cash Refund/ 50% Travel Credit; and 100% Travel Credit, all including different levels of commission protection and a Price Guarantee. While the cost of these plans have increased, we believe we have very fair and competitive price and benefit offerings to help ensure peace of mind for your customers.

Please review our summary of the upcoming Policy Refinements & Changes, as well as Frequently Asked Questions. Additionally, we invite you to join our webinar training on May 27th and May 28th covering these refinements and changes that go into effect on June 1st for new bookings; as well as webinars held June 3rd-5th covering Travel Protection changes effective June 8th. Click here to sign up for these informative webinars.

As the industry leader in vacation travel, Apple Leisure Group® Vacations is paving the way on adapting to these changing times, and staying in constant communication through our BDM’s, emails and VAX. We’ve created exciting new promotions to inspire your clients to Rebook Now & Travel Later. We continue to offer creative resources to help you sell, including many new assets that have been added to ALGV 360° during Travel Advisor Appreciation Month.

We will never forget the impact that COVID-19 had on 2020, but we have learned and will become a stronger company because of it. We look forward to working closely with you in the weeks ahead, as recovery becomes a reality. As always, thank you for your support. ALGV is grateful for YOU!

Warm Regards,

Jacki Marks
Executive Vice President, Trade Brands
Apple Leisure Group® Vacations