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Text Messages vs Emails

Travel Professional Communication Etiquette 

Article by Amanda Rose Johnson

Can I communicate in the same way for both?

No, here’s why…

Let’s Begin with a quick background on Email and Text Messages. First, Emails began to replace mailed letters and memos within businesses. Not long after Text Messages became the new form of communication.

Millions of people use Text Messaging as their preferred way of communicating. Texts are a fast and easy way to send and receive messages.  Emails tend to be longer form of communication and are very prevalent in the travel industry when preparing quotes for clients.

We want to help your communicating skills!

 

How will you keep clients coming back?

How will you get the best reviews with your communication skills?

What is best way to communicate to your clients and how?

 

In this Article, you will find good and bad examples of Text Message and Email communication from Travel Professionals. 

Remember:

  1. Always Proofread your email or text. Grammar and spelling are VERY important!

  2. Double check the receivers email or phone number prior to sending.

  3. Never send Bad news via email or text. Always call the client.  

  4. Nothing is confidential assume others will see what you write, so be professional!

  5. Do NOT Block clients just because you do not like them!

  6. Everything must be spelled out, do not use abbreviations.

  7. If you choose to NOT do a Client’s Travel, You must FULLY REFUND them.

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HELLO TRAVEL PARTNERS!!

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HAPPY SELLING!!

RANDY – Your RCI BDM

Happy Valentine’s Day! We couldn’t think of a better time to show each of you how much we love and value you, not only today — but every day! Innovation and advancement are themes sprinkled throughout all that we do here at Royal Caribbean®, which is why we’re so thrilled to announce our newest partnership with BranchUp as our Valentine’s Day gift to you!

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Here’s the best part — all leads link back to your personalized page, sharing your direct contact information with new and repeat clients. With our curated line up of posts, your clients will be sure to like, share, and click — ultimately expanding your reach for future sales.

Spend your valuable time working with clients, not searching for content to post. With BranchUp and Royal Caribbean as your partners, your Facebook page is never outdated!

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And remember, this is just the latest Royal Caribbean tool that shows our unwavering commitment to your success. It joins the lineup of other great marketing and educational resources on LoyalToYouAlways.com and CruisingPower.com, including support from the industry’s largest sales team.

Thank you for all you do.

Click to Read More

Get 25% discount as a member of the Archer Travel Group

Cruise Itinerary & Quote Builder
Created for cruise travel agents to save time, manage clients, and provide a great customer experience. Build offers within a minute – send them to your clients in a single click.
Link: https://cruisepdf.com/

 

Get 25% discount as a member of the Archer Travel Group!
During the registration use the promo code: ARCHERTA92

Additional description:
The platform works as an add-on to existing travel booking CRMs and marking tools. Unlike other quote builders, you only choose a needed cruise itinerary, personalize it with custom photo/logo and contact information, add information about hotels offers, shore excursions with affiliate links to book, and cruise packages, and then easily share beautiful white-label itineraries online via email, PDF or a shareable Web View link. Automatically it includes a full description of the cruise ship, photos, deck plans, top attractions to visit in each port of call. No manual work required.

Get 25% discount as a member of the Archer Travel Group!

Cruise Itinerary & Quote Builder 

Created for cruise travel agents to save time, manage clients, and provide a great customer experience. Build offers within a minute – send them to your clients in a single click.

Link: https://cruisepdf.com/

 

Get 25% discount as a member of the Archer Travel Group!

During the registration use the promo code: ARCHERTA92

 

Additional description:

The platform works as an add-on to existing travel booking CRMs and marking tools. Unlike other quote builders, you only choose a needed cruise itinerary, personalize it with custom photo/logo and contact information, add information about hotels offers, shore excursions with affiliate links to book, and cruise packages, and then easily share beautiful white-label itineraries online via email, PDF or a shareable Web View link. Automatically it includes a full description of the cruise ship, photos, deck plans, top attractions to visit in each port of call. No manual work required.