NCL Updated Peace of Mind

Dear Travel Partners,

I hope you are staying healthy and sane. Remember to keep hydrated and get a good amount of sleep in to keep your immune system up!

Three things to focus on-  Updated Peace of Mind, more discount for your clients and more commission for you! Ongoing promotion, get ALL 5 FREE even with inside cabin. And finally, a virtual sales bootcamp tomorrow!

1. Update -NORWEGIAN’S PEACE OF MIND Policy 
It remains our intent to keep you updated during his incredibly fluid climate.  All of us at NCL truly appreciate your continued efforts and partnership throughout this time.

As you know, on March 13, we announced our decision to voluntarily suspend cruise voyages through April 11, 2020.  This measure was taken in an abundance of caution and we plan to commence cruise operations with embarkations beginning April 12, 2020.

Here are some important reminders and updates for you to know as we move into this week:

Suspended Voyages:  March 13 – April 11, 2020

  • Guests who had active bookings on cruises with embarkation dates from March 13 through April 11, 2020 will receive a full refund of their cruise fare in the form of a future cruise credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022.
    • Additional FCC Amount:  As an added incentive, guests who choose to reschedule their vacation will receive an additional 25% or 50% future cruise credit, dependent upon their embarkation dates.
      • 25% applies to embarkation dates from March 18 – April 11, 2020
      • 50% applies to embarkation dates from March 13 – 17, 2020
    • 20% DISCOUNT:  As a bonus, we are offering affected guests the ability to use their FCC, along with a 20% discount off published fares for voyages from July 1, 2020 through December 31, 2022. All affected guests must book their future cruise once their FCC is applied to the guest profile and by no later than April 10, 2020.
    • BONUS Commission:  As an added thank you to YOU, our travel partners, in addition to your regular commission, we are extending a 5% bonus commission for these new bookings.
  • Guests who are not interested in taking advantage of the additional future cruise credit amount and discount, are able to request a full refund in the amount of the original cruise fare paid.  All refund requests must be received via the web form:  www.ncl.com/case-submission/peace-of-mind/, which is live as of March 23, 2020.  All refunds will be returned to the original form of payment ninety (90) days after the request for refund.

Peace of Mind Policy Voyages:  April 12 – September 30, 2020
Our temporary Peace of Mind policy is currently active and allows new and existing individual and group bookings embarking from April 12 through and including September 30, 2020 to cancel their booking up until 48 hours from the start of their vacation date and receive a 100% future cruise credit (FCC). The FCC may be used for sailings that embark on or before December 31, 2022 and the new booking must be made within one year of the cancellation date.

  • NEW – for all Peace of Mind cancellations with current FCC’s: 
    • 20% DISCOUNT:  As an added bonus for all Peace of Mind cancellations currently holding FCC’s (as of March 22, 2020), we are offering the ability to use their current Peace of Mind FCC, along with a 20% discount off published fares for voyages from July 1, 2020 through December 31, 2022.
      • All affected guests must book their future cruise with their Peace of Mind FCC and by no later than April 10, 2020.
    • BONUS Commission:  As an added thank you to YOU, our travel partners, in addition to your regular commission, we are extending a 5% bonus commission for these new bookings.
  • NEW – for all active bookings from April 12 through June 30, 2020: 
    • 20% DISCOUNT:  For a limited time, we are allowing guests with current and active bookings scheduled to sail from April 12 through June 30, 2020, the ability to utilize our Peace of Mind policy in addition to receiving a 20% discount for new bookings that embark from July 1, 2020 through December 31, 2022.
      • All affected guests must book their future cruise once their Peace of Mind FCC is applied to the guest profile and by no later than April 10, 2020.
    • BONUS Commission:  As an added thank you to YOU, our travel partners, in addition to your regular commission, we are extending a 5% bonus commission for these new bookings.

We recognize there is a lot to take in, so have updated our FAQs to provide further details.  As always, should you have any questions, please reach out to your local Business Development Manager or Director.

  1. Ongoing Promotions:
    NORWEGIAN’S FREE FOR ALL: Terms and conditions click HERE

    – Please read the Terms and conditions, below is some highlights:
    – This is applicable to NEW Bookings only
    ***Please double check your clients’ current reservations if they call in and want this promotion. The truth is that we have preemptively raised the price prior to this promotion,so many of you will find that most the updated prices is more expensive than the pricing from before. However, this “FREE FOR ALL” should draw in your clients’ attention and willingness to book.
    ***And before you ask, no, I will not make an exception to this promotion, NEW BOOKINGS only.

    DASHSALE: Terms and conditions click HERE

Sail Length Studio Inside Oceanview Balcony Minisuite Concierge,Suite & Haven Selected sailings and category
3-4 nights $25 $50 $60 $100 $140 $300 $500
5+ nights $50 $100 $120 $200 $280 $600 $1000

– Please read the Terms and conditions, below is some highlights: 
– This is applicable to NEW Bookings only
***Please double check your clients’ current reservations if they call in and want this promotion. The truth is that we have preemptively raised the price prior to this promotion, so many of you will find that most the updated prices is more expensive than the pricing from before. However, this “DASHSALE” should draw in your clients’ attention and willingness to book.
***And before you ask, no, I will not make an exception to this promotion, NEW BOOKINGS only.

3. Sales Bootcamp Training:

One of our Sales Directors (and my boss!), Brian Holmberg is hosting the below webinar this week.  It’s a great opportunity on how to take advantage of your Network to increase your sales.  Hopefully, some of you can Participate.

Join Director of Sales, Brian Holmberg for this Sales Bootcamp training.

He will discuss the need to follow the 4-steps of the selling process: Qualify, Present 1 Recommendation, Overcome Objections and Close. Additionally, Brian will share techniques on the need to be more proactive in reaching out to your clients as well as effective techniques to build referrals.

Topic: NCL Sales Bootcamp
Time: Mar 25, 2020 11:00 AM Pacific Time (US and Canada)

Join Zoom Meeting
https://go.pardot.com/e/162131/j-109132889/ddsqp8/611186893?h=X0Tf0fgikpzstn-oKRRhm3bAly-QeL1CDB1qQEMIcBc

Meeting ID: 109 132 889

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Join by Skype for Business
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Some things to keep in mind:

– Free for All and Dashsale are combinable.
– CruiseNext DoubleUp is ongoing.
– Cruise Deposit on 7+ Days booking will be at 50% off at $125 per person.

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Take a moment and review the new Affinity Group Program, now with discount off published fare, the discount gets better and better the further you book. It is time for you to review the groups you have blocked, and see if it makes sense to rebook into this new term. The detail of this new affinity group can be accessed HERE.
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As always, please do not hesitate to reach out if you have any questions. Thank you for your continued support!

Sincerely,

Thomas Cheng
Business Development Manager – Northern Los Angeles to San Luis Obispo, Bakersfield & Hawaii
tcheng@ncl.com

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